Operations

• Conduct detailed transaction analysis by comparing Looker data with bank statements from merchants/PSPs
• Detect and resolve discrepancies between sales systems, payment processor statements, and accounting records
• Categorize and map transactions including sales, refunds, chargebacks, and fees
• Investigate timing differences and settlement patterns to improve process accuracy
• Develop and document standardized reconciliation procedures and mapping protocols for varying PSP statement formats
• Work closely with the accounting team to align data categorization and improve data quality
• Regularly generate variance analysis reports and document root causes of discrepancies with clear resolution methods

Payment Operations Analyst

Operations Engineer, ELK Stack

Operations Engineer, Elastic Stack