Technical Support Specialist

ADT

ADT, a U.S. smart home security provider, seeks a remote Technical Support Specialist.

Posted 8/17/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing specialized technical support and quality control for customer accounts, with a strong focus on troubleshooting and data management. Proficient in maintaining productivity and accuracy while delivering exceptional customer service in a collaborative environment.

Highest-signal resume keywords

Technical SupportCustomer ServiceData EntryProblem-SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementOrder ProcessingRadio Registration TroubleshootingPanel ProgrammingTyping 25 Wpm

Soft Skills

Multi-TaskingCollaborationAttention to Detail

Tools & Technologies

InformixMasterMind

Industry Keywords

ADT ExperienceInbound Telephone SupportQuality ControlInstallation QuotesCustomer Accounts

About the role

Key responsibilities & impact

Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel, and end-user customers
Provide quality control of the account base through cut-in procedures
Process requests for multiple vendor applications customized by install configuration
Provide real-time installation quotes to field technicians and limited technical support to customers
Complete data entry associated with confirmation, including confirmation of test signals
Confirm account status and information with field technicians and office personnel
Enter order information for technician upsells and process payments as applicable
Provide support for high-profile Custom Home accounts
Troubleshoot radio registrations and panel programming in response to failed confirmation requests
Provide support for ad hoc data cleanup projects
Process data changes and programming requests received via mail, fax, phone, or internal ticket on Informix and MasterMind
Work closely with customers and coworkers in a collaborative environment
Complete other assigned projects

Requirements

What you’ll need

High School Degree or equivalent
Six (6) months of ADT experience in inbound telephone groups, or one to two (1–2) years of related industry experience
Ability to successfully pass data and provisioning assessments during training
Ability to maintain a high degree of productivity and accuracy
Excellent verbal and written communication skills
Excellent customer service skills
Ability to type 25 wpm
Excellent working computer knowledge
Strong problem-solving and multi-tasking skills

Benefits

Comp & perks

Healthcare benefits
401(k) plan and company match
Short-term disability coverage
Long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off, accruing up to 120 hours in the first year
Increased PTO accrual rate after the first year
6 paid holidays
Incremental pay increases every 30 days until reaching $19.00 per hour after 180 days of employment