Customer Service Monitoring Representative

ADT

Customer Service Monitoring Representative at ADT monitoring alarms and dispatching authorities. Engaging with customers to provide support and ensure safety during alarm events.

Posted 7/24/2026full-timeIrving • Texas • 🇺🇸 United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical aptitude in handling alarm inquiries and dispatching authorities. Capable of prioritizing multiple tasks while providing effective troubleshooting and documentation.

Highest-signal resume keywords

Customer Service ExperienceTechnical AptitudeProblem Solving SkillsAlarm Handling ProceduresMulti-State Licensing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsPrioritization Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Alarm MonitoringAlarm DispatchingTroubleshootingInbound CallsAlarm Inquiries

About the role

Key responsibilities & impact

Monitoring and dispatching proper authorities for alarms.
Contacting appropriate responsible parties.
Handling incoming and outgoing alarm calls.
Documenting alarm handling procedures.
Providing alarm reset instructions and troubleshooting during calls.
Receiving inbound calls related to alarm inquiries.

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Benefits

Comp & perks

Paid Training.
High speed internet requirement with specific speeds.
Great pay and compensation perks (401k + matching, comprehensive medical benefits, etc.).
Tuition reimbursement for academic pursuits.
Adoption assistance.
Volunteer opportunities.
Childcare and eldercare resources.
Shift-differential policy for higher call volume and shifts.