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ADT

Customer Service Monitoring Representative

ADT

Customer Service Monitoring Representative responsible for monitoring alarms and dispatching authorities. Engaging with customers through incoming and outgoing calls based out of West Henrietta, NY.

Posted 7/24/2026full-timeWest Henrietta • New York • 🇺🇸 United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and problem-solving skills in alarm monitoring and dispatching. Capable of effectively handling customer service interactions and documenting procedures while prioritizing multiple tasks.

Highest-signal resume keywords
Customer Service ExperienceAlarm MonitoringProblem Solving SkillsTechnical AptitudeMulti-State Licensing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Communication SkillsPrioritization Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Alarm Handling ProceduresAlarm Reset InstructionsTroubleshooting

About the role

Key responsibilities & impact
  • Monitoring and dispatching proper authorities for alarms.
  • Contacting appropriate responsible parties.
  • Handling incoming alarm calls and placing outgoing calls.
  • Documenting alarm handling procedures.
  • Providing alarm reset instructions and troubleshooting.

Requirements

What you’ll need
  • High school diploma or equivalent required.
  • Minimum of six (6) months of customer service experience required.
  • Ability to be licensed in multiple states.
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once.

Benefits

Comp & perks
  • Paid Training.
  • High speed internet.
  • 401k + matching.
  • Comprehensive medical benefits.
  • Tuition reimbursement for academic pursuits.
  • Adoption assistance.
  • Volunteer opportunities.
  • Childcare and eldercare resources.
  • Shift-differential policy for higher call volumes.
  • Pathway to promotion.