Employee Benefits Account Manager

Acrisure

Employee Benefits Account Manager coordinating insurance services for Acrisure, a global fintech company. Managing client renewals, team workloads, proposals, quotes, and customer service delivery.

Posted 8/10/2026full-timeFarmington • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client services and insurance processing, with a strong focus on customer experience and retention strategies. Proficient in managing team operations, client coordination, and delivering high-quality service standards.

Highest-signal resume keywords

Employee Benefits ExperienceLife & Health Insurance LicenseClient Service DeliveryMicrosoft Office ProficiencyTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client CoordinationInsurance ProcessingProposal CreationRenewal MarketingNegotiation with UnderwritersFile DocumentationTrend IdentificationProcess ImprovementE&O Exposure MinimizationAccurate Quote Review

Soft Skills

Interpersonal SkillsOrganizational AbilitiesAttention to DetailMultitasking AbilitiesEffective Communication

Certifications & Qualifications

Active Life & Health Insurance License

Industry Keywords

Insurance IndustryClient RetentionAccount RoundingCustomer ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Manage overall team operations, client coordination, and customer service delivery
Coordinate, coach, and assist Account Associates and prioritize their workload
Develop, coach, and assist Account Associates and other team members using expertise in client services, insurance processing, and customer experience
Assist Producers and Account Executives with client service commitments
Ensure service standards are met, identify trends, and implement team process improvements
Serve as the day-to-day customer contact, troubleshoot issues, and help clients make well-informed decisions
Manage new business and renewal processes and oversee day-to-day client changes
Ensure client service delivery supports retention, account rounding, referrals, and uneventful renewals
Send pre-renewal information within service standards and follow up with clients and insurance markets for timely responses and quotes
Manage renewal marketing plans with Producers and Service Teams and ensure execution
Create accurate proposals and deliverables for client renewal meetings
Review quotes for accuracy against supporting documents
Negotiate additional coverage and pricing with underwriters
Complete renewal bind processes and checklists accurately and promptly
Ensure renewals are completed and documented in client files
Maintain accurate file documentation to minimize E&O exposure and respond quickly to client requests

Requirements

What you’ll need

Bachelor’s degree in Business or a related field, or equivalent relevant experience
Minimum of 4 years of employee benefits experience within the insurance industry or related business experience
Active Life & Health Insurance License is required
Ability to travel as needed for client meetings, presentations, conferences, and other business-related events
Strong interpersonal skills and ability to work effectively in a team environment
Ability to thrive in a fast-paced environment with minimal supervision
High degree of accuracy, attention to detail, and accountability
Proficiency with Microsoft Office products
Excellent verbal and written communication skills
Strong organizational, prioritization, and multitasking abilities
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
Final candidates must complete post-offer verification processes related to the role and in accordance with applicable laws