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Workers Compensation Claims Supervisor
AcrisureWorkers' Compensation Claims Supervisor leading a team of claims professionals at Acrisure. Overseeing claims, ensuring compliance, and developing talent in a fully remote environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in workers' compensation claims management, including complex claims handling, litigation, and compliance with state regulations. Proven ability to lead and develop teams while ensuring high-quality claim outcomes and exceptional customer service.
Highest-signal resume keywords
Workers' Compensation Claims ExperienceComplex Claims HandlingLeadership and Team DevelopmentKnowledge of Workers' Compensation LawsClaims Management Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Claims StrategyLitigation ManagementClaims Administration PracticesReserving and SettlementsOperational Workflows Oversight
Soft Skills
Coaching and MentoringCommunication SkillsRelationship-BuildingProblem-Solving SkillsOrganizational Skills
Tools & Technologies
Microsoft OfficeClaims Management Systems
Industry Keywords
Workers' CompensationComplianceClient RequirementsStatutory FilingsGeneral Liability ClaimsCommercial Auto Claims
About the role
Key responsibilities & impact- Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals
- Serve as the primary technical resource for escalated workers' compensation claim questions and complex claim strategy
- Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations
- Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations
- Monitor team workloads, productivity, and claim quality while supporting timely claim resolution
- Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise
- Approve claim settlements, reserve changes, and other claim decisions within established authority
- Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes
- Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions
- Lead team meetings and establish accountability for operational goals and follow-up activities
- Participate in recruiting, interviewing, onboarding, and developing claims professionals
- Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service
- Participate in claim reviews, operational planning, and continuous improvement initiatives
- Perform additional duties and projects as assigned.
Requirements
What you’ll need- Extensive workers' compensation claims experience required
- Demonstrated expertise handling complex workers' compensation claims, including litigation, reserving, settlements, and claim strategy required
- Previous leadership, supervisory, or team lead experience strongly preferred
- Strong knowledge of workers' compensation laws, regulations, and claims administration practices required
- Ability to coach, mentor, and provide technical guidance to claims professionals
- Experience overseeing claim quality, performance, and operational workflows beneficial
- General liability or commercial auto claims experience considered an asset
- Excellent communication, relationship-building, and problem-solving skills
- Strong organizational skills with the ability to balance leadership responsibilities and technical claim oversight
- Proficiency with Microsoft Office and claims management systems required
- Ability to work effectively in a fully remote environment
- Willingness to travel occasionally for team meetings, client visits, conferences, or business needs.
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- life and disability insurance
- fertility benefits
- wellness resources
- paid sick time.
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- commuter benefits
- employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- legal plan options
- pet insurance coverage.