Senior Account Manager

Acrisure

Commercial Lines Senior Account Manager managing day-to-day service needs for clients at Acrisure. Overseeing a book of business and providing consultative insurance support.

Posted 7/15/2026full-timeParsippany • New Jersey • 🇺🇸 United StatesSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial insurance accounts, including policy servicing, renewals, and compliance with underwriting requirements. Proficient in leveraging agency management systems and maintaining strong client relationships to ensure high levels of customer satisfaction.

Highest-signal resume keywords

Commercial Insurance Industry ExperiencePolicy Servicing and RenewalsApplied EPIC ProficiencyProperty & Casualty LicenseStrong Verbal and Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial Insurance CoveragesPolicy ChangesEndorsementsCertificates of InsuranceUnderwriting Information ReviewAnnual Policy AuditsCalculating Insurance FiguresAttention to DetailAnalytical SkillsProblem-Solving Skills

Soft Skills

Excellent Organizational SkillsInterpersonal Communication SkillsAbility to PrioritizeProactive Work EthicDeadline Management

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelAgency Management SystemsCarrier Technology Platforms

Certifications & Qualifications

Active Property & Casualty LicenseCPCUCRIS

Industry Keywords

Commercial Lines Property & Casualty InsuranceClient RetentionAccount GrowthInsurance Carrier RelationshipsCompliance with Client Needs

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned commercial clients, delivering timely, professional, and proactive service
Manage the day-to-day servicing of a book of business, including policy changes, endorsements, certificates of insurance, ID cards, and coverage-related requests
Market new and renewal business to insurance carriers, preparing submissions and obtaining competitive coverage and pricing options
Coordinate and manage the renewal process, including gathering underwriting information, reviewing exposures, and preparing renewal proposals
Respond promptly to client inquiries, carrier requests, and internal service needs while maintaining a high level of customer satisfaction
Review new and renewal policies, endorsements, and other coverage documents to ensure accuracy and compliance with client needs and carrier requirements
Prepare and review annual policy audits and assist clients with audit-related questions and documentation
Maintain accurate and detailed client records, activities, and correspondence within the agency management system (Applied EPIC)
Leverage carrier and agency technology platforms, including upload/download functionality and other interface tools, to maximize efficiency and accuracy
Collaborate closely with Producers and Account Executives to support client retention, account growth, and new business opportunities
Provide administrative and service support for complex accounts and clients requiring a higher level of account management
Identify potential coverage gaps, service concerns, account issues, escalating matters and communicating key developments to Producers, Account Executives, and leadership as appropriate
Maintain current knowledge of commercial insurance products, underwriting requirements, policy provisions, carrier appetites, and industry trends
Participate in ongoing professional development, licensing compliance, and continuing education opportunities
Assist with special projects, team initiatives, and provide backup support for other account management functions as needed

Requirements

What you’ll need

Commercial insurance industry experience and/or demonstrated ability to successfully handle complexities of job, required
Mid-market or large commercial account experience highly preferred
Strong knowledge of commercial insurance coverages, renewals, policy servicing, and carrier relationships
Excellent organizational skills with the ability to prioritize, manage deadlines, and work proactively
Strong verbal, written, and interpersonal communication skills
Proficiency with Microsoft Word, Outlook, and Excel
Experience with Applied EPIC or other agency management systems highly preferred
Strong analytical, problem-solving, and attention-to-detail skills
Ability to calculate and interpret insurance-related figures, including premiums, commissions, and percentages
High School diploma required, Associate Degree or higher preferred
Minimum 5+ years of Commercial Lines Property & Casualty insurance experience
Active Property & Casualty license required
Professional designations such as CPCU, CRIS, or similar insurance certifications preferred

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage