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About the role
Key responsibilities & impact- Lead implementation processes for corporate health and dental benefits for clients of various sizes and industries;
- Handle the registration/opening of sub-policyholders, sub-invoices, affiliated companies and legal entities (corporate clients), ensuring compliance with operators' procedures and requirements;
- Review, verify and validate documents and information received from internal departments and clients;
- Interact with clients, insurers/operators and partner departments to obtain and complete documents and information required for processes;
- Perform continuous follow-up on requests until their completion and regularization;
- Request and follow up with operators on the creation of registration structures, new sub-invoices and the inclusion of companies linked to contracts;
- Manage and keep area controls, KPIs and reports up to date;
- Enter and configure information in the operational system;
- Execute roster/data reconciliation processes, validate member databases and verify registration changes;
- Check the first invoice issued after implementations or contractual changes, ensuring correct inclusion of transactions;
- Support implementation projects, operational improvements and initiatives aimed at process optimization;
- Serve as a technical reference for operational requests related to benefits management;
- Ensure deadlines agreed with internal and external clients and operators are met;
- Maintain organization, digitization and document management for the processes under your responsibility;
- Participate in the development of KPIs, management controls and proposals for continuous improvement of the area's processes.
Requirements
What you’ll need- Postgraduate degree (specialization/advanced degree) considered a plus;
- Intermediate to advanced Excel skills (VLOOKUP, XLOOKUP, Pivot Tables, formulas and data analysis);
- Intermediate knowledge of PowerPoint;
- Experience with corporate benefits implementation processes (health and dental);
- Knowledge of data reconciliation, member database management and registration changes;
- Analytical ability to validate data, documents and billing;
- Organized, detail-oriented and excellent at prioritizing;
- Assertive communication and strong relationship skills with clients, operators and internal departments;
- Collaborative profile, results-driven and focused on continuous improvement.
Benefits
Comp & perks- Medical insurance;
- Dental insurance;
- Meal allowance or food allowance;
- Transportation voucher;
- Life insurance;
- Profit-sharing/participation in results.
- In addition to these benefits, we offer
- Great work environment — friendly, welcoming and dynamic;
- Day off on your birthday;
- Pharmacy card;
- Benefits club (various partner discounts);
- Partnership with SESC;
- Discount on our products (insurance);
- Discount on movie tickets;
- Totalpass (gym benefit);
- Parking;
- Payroll-deductible loan;
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisDocument VerificationMember Database ManagementRegistration ChangesOperational System ConfigurationBilling ValidationProcess OptimizationVLOOKUPXLOOKUPPivot Tables
Soft Skills
Detail-OrientedOrganizedPrioritizationRelationship ManagementCollaborative
Certifications
Postgraduate Degree