Acrisure

Account Manager, Commercial Lines, Transportation

Acrisure

full-time

Posted on:

Location Type: Office

Location: Pierre • South Dakota • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manages the overall team operations, client coordination, and customer service delivery
  • Coordinate, coach, and prioritize assistance with Account Associates; review and manage overall workload
  • Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members
  • Assist Producers and Account Executives with client service commitments
  • Ensure service standards are met, identify trends, and implement process improvements
  • Function as the day-to-day customer contact; troubleshoot issues and help clients make well-informed decisions
  • Manage the new business and renewal process and oversee day-to-day client changes
  • Accountable for client service delivery: client retention, rounding of accounts, referrals, uneventful renewals
  • Ensure pre-renewal information is sent within service standard and follow up with clients and insurance markets for timely responses
  • Manage renewal marketing plan with Producers and Service Teams and ensure execution
  • Create accurate proposal/deliverable for Producers and Service Teams to utilize at client renewal meetings
  • Review quotes for accuracy against supporting documents and negotiate additional coverage/price with underwriters
  • Complete renewal bind processes and checklist; ensure all aspects of the renewal are completed and documented
  • Ensure files are accurately documented to minimize E&O exposure and to quickly respond to client requests

Requirements

  • Current Insurance License in Property & Casualty for the state in which your agency office is located
  • Ability to work toward professional designation
  • Must be comfortable in an electronic environment with strong computer skills
  • Strong working knowledge of Word, PowerPoint, and Excel
  • Excellent people skills and ability to work well in a team environment
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • High school diploma (college preferred)
  • Bachelor’s Degree in a Business or related field OR equivalent relevant experience
  • A minimum of 5 years' experience within the insurance industry or business-related experience
Benefits
  • Competitive compensation
  • Generous vacation policy, paid holidays, and paid sick time
  • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
  • Company-paid Short-Term and Long-Term Disability Insurance
  • Company-paid Group Life insurance
  • Company-paid Employee Assistance Program (EAP) and Calm App subscription
  • Employee-paid Pet Insurance and optional supplemental insurance coverage
  • Vested 401(k) with company match and financial wellness programs
  • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
  • Paid maternity leave, paid paternity leave, and fertility benefits
  • Career growth and learning opportunities
  • …and so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance processingclient service deliveryproposal creationrenewal marketingnegotiationE&O exposure managementprocess improvementclient retentionaccount roundingrenewal bind processes
Soft skills
team coordinationcoachingcustomer servicetroubleshootingcommunicationorganizational skillsattention to detailclient relationship managementproblem-solvinginterpersonal skills
Certifications
Insurance License in Property & Casualtyprofessional designation