Account Manager

Acrisure

Account Manager at Acrisure handling day-to-day client service and insurance processing. Managing team operations and customer service delivery with focus on client retention and success.

Posted 6/17/2026full-timeNorth Kansas City • Kansas, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manages the overall team operations, client coordination, and customer service delivery
Coordinates, coaches, and provides prioritization assistance with Account Associates
Reviews and manages the overall workload
Leverages knowledge and expertise in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members
Assists Producers and Account Executives with Client service commitments
Ensures service standards are met, trends are identified, and process improvements are implemented on the team
Functions as the day-to-day customer contact, focusing on troubleshooting and helping the client make well-informed decisions
Manages the new business and renewal process, overseeing day-to-day client changes
Accountable for client service delivery through high client retention, rounding of accounts, referrals, and uneventful renewals
Ensures pre-renewal information is sent out within service standards and follows up with clients and insurance markets for timely responses
Manages renewal marketing plans with Producers and Service Teams, ensuring execution of the plan
Creates accurate proposals/deliverables for Producers and Service Teams to utilize at client renewal meetings
Reviews quotes for accuracy against supporting documents
Negotiates additional coverage/price with the underwriter
Completes the renewal bind processes and checklist accurately and ensures all aspects of the renewal are documented within the file

Requirements

What you’ll need

Current Insurance License in Health & Life for the state in which your agency office is located
Ability to work toward professional designation
Experience with Self-Funded plans
Strong working knowledge of Word, PowerPoint, and Excel
Excellent people skills and ability to work well in a team environment
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
High school diploma (college preferred)
Bachelor’s Degree in a Business or related field OR equivalent relevant experience
A minimum of 3 years' experience within the insurance industry or business-related experience

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance processingclient service deliveryrenewal marketingproposal creationnegotiationself-funded plansattention to detailworkload managementprocess improvementclient retention

Soft Skills

team coordinationcoachingtroubleshootingcommunicationorganizational skillscustomer serviceinterpersonal skillsprioritizationcollaborationdecision making

Certifications

Insurance License in Health & Lifeprofessional designation