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About the role
Key responsibilities & impact- Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries
- Process insured payments and maintain accurate account records
- Create and prepare deposits for bank processing
- Monitor receivables and communicate with insureds regarding past due balances
- Coordinate account escalations and collection activities when necessary
- Process refunds in accordance with company procedures and timelines
- Support vendor payable processing activities
- Print and process checks related to claims, refunds, commissions, and other payments
- Maintain accurate documentation and support additional accounting and administrative projects as assigned
- Provide professional and timely customer service across all interactions
Requirements
What you’ll need- Strong customer service and telephone communication skills
- Strong verbal and written communication abilities
- Strong organizational skills and ability to manage multiple priorities
- Proficiency with Microsoft Office applications, particularly Excel
- Strong attention to detail and accuracy
- Ability to think critically and solve problems efficiently
- Ability to work independently and as part of a team
- Previous office, billing, customer service, or administrative experience beneficial
- High school diploma or equivalent required
- Additional coursework in accounting, finance, or business beneficial
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- life and disability insurance
- fertility benefits
- wellness resources
- paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- commuter benefits
- employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- legal plan options
- pet insurance coverage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingaccount managementpayment processingdocumentationaccountingfinancecustomer service
Soft Skills
communicationorganizational skillsattention to detailproblem solvingindependenceteamwork