Commercial Lines Account Manager

Acrisure

Commercial Lines Account Manager supporting clients with insurance needs at Acrisure. Managing policies and maintaining client relations in a hybrid work environment.

Posted 5/19/2026full-timeRochester • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $92,000 per yearWebsite

About the role

Key responsibilities & impact

Interact with clients to address all servicing needs
Processing of policies, endorsements, and audits
Enter policy data into our client management system
Order loss runs for re-marketing accounts
Become proficient in carrier web-sites for quoting when remarketing an account or adding additional lines of coverage
Keep your desk and files organized at all times
Perform superior customer service at all times
Properly utilize the management system to keep track of all pending items
Communicate with carriers for all underwriting matters, audits, endorsements, carrier recommendations, etc.
Expedite certificates of insurance if CSR team is short staffed and client needs immediately
Run MVRs and update driver lists when required
Prepare renewal rating quotes, based on applications
Process and issue binders
Attend agency and department meetings as well as training/education classes and sessions (both within the agency and outside the agency as directed)

Requirements

What you’ll need

Commercial insurance industry experience and/or demonstrated ability to successfully handle complexities of job, required
Active Property and Casualty License required
Strong organizational skills- ability to prioritize and be proactive
Excellent verbal and written communication skills as well as strong interpersonal skills
Computer skills, specifically Microsoft Word, Outlook and Excel
Applied Systems / EPIC experience a plus
High School diploma required, Associate Degree or higher preferred
Minimum of 2 years of experience in Commercial Lines preferred

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

policy processingdata entrycustomer servicerenewal rating quotesMVRsbinders issuanceauditsendorsementsunderwriting

Soft Skills

organizational skillscommunication skillsinterpersonal skillsproactiveprioritization

Certifications

Property and Casualty License