Employee Benefits Client Service Representative

Acrisure

. Serve as the primary point of contact for employer groups, brokers, and participants regarding HRA, HSA, and FSA benefits .

Posted 5/19/2026full-timeIselin • New Jersey • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for employer groups, brokers, and participants regarding HRA, HSA, and FSA benefits
Provide timely and professional customer service via phone and email
Educate clients on benefit plan rules, IRS regulations, and eligibility requirements
Assist participants with claims, reimbursements, and account transactions
Process enrollments, contributions, and reimbursement claims in compliance with plan guidelines
Assist employers in setting up and managing their benefit accounts
Ensure accuracy of account balances, transactions, and reporting
Troubleshoot issues related to debit card transactions, account funding, and claims processing
Stay up to date on IRS regulations and industry best practices related to pre-tax benefit accounts
Ensure all transactions and account activities comply with HIPAA, ERISA, and IRS guidelines
Maintain accurate and confidential client and participant records
Work closely with internal teams to resolve client concerns and improve service delivery
Assist in onboarding new clients and training employers on using our platform
Identify and suggest efficiency improvements in account servicing processes

Requirements

What you’ll need

1+ years in call center, benefits administration, TPA, healthcare, or financial services role highly preferred
Active Health and Life Insurance License or ability to obtain one within 60 days of hire date
Strong knowledge of Microsoft Office products
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages
Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
Applied Systems / EPIC experience a plus.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationclaims processingaccount transactionsenrollment processingIRS regulationsHIPAA complianceERISA compliancefinancial calculationscustomer service

Soft Skills

problem solvingcommunicationclient educationattention to detailorganizational skills

Certifications

Health Insurance LicenseLife Insurance License