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About the role
Key responsibilities & impact- Own the operational onboarding experience for new partners, including system setup, access provisioning and documentation delivery
- Design and maintain the partner sales process, including how deals are registered, routed, tracked, and closed across different partner types
- Partner with our in-house legal team to ensure partner agreements meet company standards and move through review and execution efficiently
- Document partner operational processes end to end and work closely with the Training team to transfer that knowledge to partners, inside sales, and field sales teams
- Partner with inside sales and field sales leaders to manage internal processes that handle partner-referred leads, ensuring clean handoffs, clear ownership, and visibility into lead status
- Serve as the Salesforce power user for all things partner, including partner records, deal registration, reporting, and process improvements
- Build scalable playbooks and standard operating procedures that keep partner operations running consistently as the program grows
- Identify gaps and friction points in partner workflows and recommend solutions that improve both the partner experience and internal efficiency
- Act as a trusted operational advisor to business development leaders by surfacing data, trends, and insights that inform partner strategy
Requirements
What you’ll need- Bachelor’s degree in Business, Operations, Sales, or a related field preferred (or equivalent practical experience)
- 4 to 7 years of experience in Sales Operations, Revenue Operations, Partner Operations, or Business Development Operations
- Strong hands-on experience with Salesforce, including configuration, reporting, and user support; partner portal or PRM experience is a plus
- Proven track record documenting processes and building SOPs that get adopted and followed
- Experience working with or supporting channel partners, resellers, referral partners, or affiliate programs
- Comfort working directly with legal teams on agreements, contract workflows, and review cycles
- Ability to work cross-functionally and influence stakeholders at multiple levels
- Willingness and ability to travel up to 15% as needed.
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales OperationsRevenue OperationsPartner OperationsBusiness Development OperationsSalesforceProcess DocumentationStandard Operating ProceduresData AnalysisReporting
Soft Skills
Cross-functional CollaborationStakeholder InfluenceOperational AdvisoryProblem SolvingCommunication
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in OperationsBachelor’s Degree in Sales