Commercial Lines Account Manager

Acrisure

. Provide excellent customer service to policyholders and prospects by answering inquiries, resolving issues, and offering solutions .

Posted 5/7/2026full-timeEdmond • Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide excellent customer service to policyholders and prospects by answering inquiries, resolving issues, and offering solutions
Assist clients with coverage changes in an automated environment
Determine billing appropriateness and invoice accordingly
Review entire account with each client contact
Educate clients about policy coverage and changes
Provide technical support to Producers
Obtain client signatures on applications and ensure timely receipt of quotations and policies
Manage clients' needs by producing binders, certificates, policies, endorsements, and verifying their accuracy
Prepare summaries of insurance and maintain electronic and client activity files
Verify policy and policy change information and facilitate corrections
Process incoming mail requests and verify accuracy of direct billed cancellations
Use agency credit and collection policy in invoicing and pursuing payments

Requirements

What you’ll need

3+ years Commercial Lines Account Manager experience
5+ years experience preferred
Must have an active P&C License
Experience using Applied Epic strongly preferred
Comfortable with on-site presence to support collaboration, team leadership, and cross-functional partnership

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebillingtechnical supportpolicy managementinsurance summariesinvoicingpolicy verificationaccount managementcoverage changescollections

Soft Skills

problem solvingcommunicationcollaborationteam leadershipclient educationattention to detailorganizational skillsinterpersonal skillstime managementcross-functional partnership

Certifications

P&C License