Account Manager

• Serves as primary processor of client-related documents and services.
• Utilizes standard processes to increase effectiveness and improve overall service delivery.
• Administers defined processes, analyze data, and suggests improvements.
• Provides professional, timely, and accurate output to customers and internal team members.
• Partners with the team to manage the workload and deliver exceptional customer service.
• Improves client satisfaction by meeting and exceeding customer service standards.
• Receives and responds to client calls and email requests per Customer Service Standards.
• Works side-by-side with the team and fosters on-going, open communication, and manages the workload.
• Facilitates a team environment that promotes collaboration and trusted partnerships.
• Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output.

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