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Tech Stack
Tools & technologiesC++
About the role
Key responsibilities & impact- Plan and lead staff to support our great team culture and ensure the team meets expectations
- Motivate and engage staff to work efficiently and effectively
- Mentor, coach, and develop L&D staff
- Address and handle staff performance issues
- Create and execute L&D strategies to ensure skill development, deepen knowledge, and improve the performance of our operations teams
- Partner with other L&D leaders to ensure we are driving a progressive strategy and leveraging AI and other tools to increase speed and impact
- Coordinating the development, execution, refinement, and measurement of training, communications, and L&D KPIs
- Ensure L&D initiatives are positively impacting the business through data and clear results
- Identify methods to improve processes, increase efficiency, and implement, as directed
- Work with peers and stakeholders to ensure consistency is achieved throughout L&D
- Foster a cohesive relationship with operations, sales, business development, and technology partners
- Understand the evolution of the payroll operations organization; current & future payroll initiatives
- Other tasks as assigned or requested
Requirements
What you’ll need- 3+ years of experience in the Payroll or HCM industry in Operations, or a client-facing position
- 5+ years of experience in leadership
- Proven experience driving results through learning and development experiences
- Demonstrates a high level of energy and desire to achieve optimal success
- Ability to successfully operate in an entrepreneurially spirited work environment
- Creative, out-of-the-box problem-solving skills
- Proven ability to move proactive initiatives forward and manage reactive deliverables simultaneously
- Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
- Outstanding organizational and follow-up skills
- Ability to foster passion and commitment in others, and to motivate teams to achieve performance metrics
- Demonstrated commitment to leadership development, coaching, and feedback
- Bachelor’s Degree required or equivalent years of experience in leadership
- CPP/FPC preferred
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
learning and developmentperformance managementdata analysisKPI measurementprocess improvementtraining developmentstrategic planningmentoringcoaching
Soft Skills
leadershipcommunicationinterpersonal skillsorganizational skillsproblem-solvingmotivationteam buildingcreativityenergycommitment
Certifications
Bachelor’s DegreeCPPFPC