Commercial Lines Account Manager
Acrisure
full-time
Posted on:
Location Type: Hybrid
Location: Pelham • Alabama • United States
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About the role
- Answer phone calls and respond to email inquiries from policyholders and prospects
- Provide information about insurance products, coverage, and policies
- Process policy changes, renewals, and cancellations
- Investigate and resolve policyholder complaints, billing issues, and claims inquiries
- Assist policyholders in filing claims and provide guidance on claim procedures
- Handle escalated customer service issues and collaborate with team members to resolve complex problems
- Maintain accurate records of customer interactions and update policyholder information as required
- Promote additional insurance products and services to policyholders
Requirements
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Bilingual in Spanish/English strongly preferred
- High school diploma or equivalent
- At least 1-2 years of experience in customer service, preferably in the insurance industry
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationproblem-solvinganalytical skillsbilingual (Spanish/English)
Certifications
high school diploma or equivalent