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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Research and resolve Epic Configuration issues within SLA guidelines.
- Analyze and complete Epic Configuration and Security requests promptly, evaluating the logical coherence of each request to ensure accuracy and functionality.
- Adhere to approval guidelines before implementing configuration updates.
- Maintain Excel Configuration Workbooks to accurately document configured settings in Epic, facilitating transparency and accountability in configuration management.
- Contribute to the Configuration Manual by documenting nuances, tips, and best practices learned during the configuration process, fostering continuous improvement and knowledge sharing within the team.
- Collaborate with team members to address unique and challenging configuration requests, conducting thorough research before seeking assistance to demonstrate proactive problem-solving and analytical skills.
- Assist team members to maintain the Epic Security Configuration for 9,000+ users within our Epic instance.
Requirements
What you’ll need- Familiarity with Applied Epic configuration setups.
- Meticulous attention to detail coupled with a dedication to precision and excellence.
- Demonstrated ability to prioritize tasks and manage time effectively to meet deadlines and SLA requirements.
- Excellent communication and teamwork abilities, adept at both independent work and collaboration within a team setting.
- Associates Degree in IT, Business Administration, Accounting or Finance, or equivalent application management experience.
- 2 or more years experience with Applied Epic (non healthcare) Configuration and Security.
- Experience using helpdesk ticket system, preferably ServiceNow.
- Familiarity with Monday.com boards and MS Teams a plus.
- Proficiency in MS Excel.
Benefits
Comp & perks- Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
- Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
ATS Keywords
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Hard Skills & Tools
Applied Epic configurationEpic Security ConfigurationMS Excelhelpdesk ticket systemServiceNowMonday.comMS Teams
Soft Skills
attention to detailtime managementcommunicationteamworkproblem-solvinganalytical skills
Certifications
Associates Degree in ITAssociates Degree in Business AdministrationAssociates Degree in AccountingAssociates Degree in Finance