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About the role
Key responsibilities & impact- Utilize familiarity with the insurance industry to answer client and provider questions
- Troubleshoot complex problems independently
- Handle multiple high-volume email inboxes, including Claim Reports
- Coordinate daily scheduled claims distribution to Claims Associates
- Execute temporary and ongoing special projects including research involving claims
- Solve complex issues regarding clients or providers proactively
- Fulfill loss run requests from clients, insurers, brokers, etc.
- Assist Team Leads with training, support, quality, and performance duties as needed
- Manage claims entry and phone queue as necessary
Requirements
What you’ll need- A high degree of accuracy and thoroughness of personal work
- Thorough knowledge of Brentwood Services’ claims processes and procedures, including job duties of the Claims Associate and Team Lead
- Excellent verbal and written communication skills
- Excellent attention to detail
- Strong organizational, time management, and project management skills
- Intermediate to advanced computer skills required
- Experience with Microsoft Word, Excel, and Outlook required
- A High School diploma or equivalent
- Three years’ experience working in claims and two years supervising staff, or an equivalent combination of training, education, and experience
- A current and valid driver’s license within the state of practice
Benefits
Comp & perks- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processesclaims entryproblem solvingproject managementresearch skillsemail managementloss run requestssupervising staffaccuracyattention to detail
Soft Skills
verbal communicationwritten communicationorganizational skillstime managementindependencetraining supportquality assuranceperformance management
Certifications
High School diplomavalid driver’s license