Operations Manager
Window Nation
Operations Supervisor, EB South Territory
Acrisure
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Guide team members in delivering proactive, personalized, and consistent service experience.
- Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process.
- Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion.
- Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance.
- Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support.
- Assist in anticipating team needs to maintain workflow momentum and service quality.
- Connects with Manager to relay real-time feedback for teams for increased visibility.
- Ensure team adherence to company policies, procedures, and regulatory standards.
- Identify potential risks and contribute to the development of consistent practices that reduce exposure.
- Lead the day-to-day execution of workflow improvements and process enhancements.
- Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency.
- Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion.
- Support adoption of operational technologies and tools to drive automation and scalability.
- Help identify process optimization opportunities and ensure team alignment with operational strategies.
Requirements
- Bachelor’s degree in business administration or related field is preferred
- Must currently hold an active life & health insurance license
- Minimum of 3 years of progressive experience in the insurance and/or financial services industries
- Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence.
- Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability.
- Experience supporting business development lifecycle.
- Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment.
- Excellent business and people decision-making skills and problem-solving abilities
- Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments.
- Excellent leadership and coaching ability
- Deep understanding of markets, clients, and competitors
- Adept at cultivating and growing productive, long-term customer relationships.
Benefits
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementsoperational excellencebusiness development lifecycleclient engagementteam performance metricsrisk identificationworkflow improvementsservice qualityautomationprocess optimization
Soft skills
leadershipcoachingmotivationproblem-solvingdecision-makingcollaborationaccountabilitystress managementclient-centric cultureteam engagement
Certifications
Bachelor’s degreelife insurance licensehealth insurance license