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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in back office operations, data entry, and customer service, with a strong focus on attention to detail and effective communication. Proficient in using Xero for accounting tasks and generating KPI reports to support business operations.
Highest-signal resume keywords
Xero Accounting SoftwareData EntryCustomer ServiceKPI ReportingAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryStatement ReconciliationInvoicingJob CreationQuote Follow UpAuditing ComplianceCollectionsReport GenerationMulti-TaskingComputer Skills
Soft Skills
Excellent Communication SkillsAttention to DetailMulti-Tasking
Tools & Technologies
Xero Accounting Software
Industry Keywords
Back Office OperationsCustomer ServiceB2B CallsJob ManagementCompliance Auditing
About the role
Key responsibilities & impact- Assist day to day operations for the members (OEP’s customers)
- Mostly back office work and data entry
- Covers data entry Xero (accounting software work)
- Statement reconciliation
- Inbox clearing and manages the work traffic coming in generic inboxes
- Collections for customers/businesses
- Job and quote creation
- Quote follow up
- Generic follow up – (Calling the members of a missing requirement, checking to confirm booking of a job & other clarifications)
- Invoicing
- Preparing all completed jobs to invoicing stage
- Auditing technician’s compliance
- Generating KPI reports
- One off report requested by members
- Receives after hours and/or regular calls depending on the member requirement
- Makes outbound calls as needed (B2B calls)
Requirements
What you’ll need- Excellent written and verbal communication skills
- Excellent multi-tasking skills
- At least 1 year back office experience
- Experience in customer service is favourable
- Immediate to advanced computer skills
- Attention to detail
Benefits
Comp & perks- HMO coverage for you and your family**
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
