Senior Collection Specialist

Accion Opportunity Fund

Sr. Collections Specialist at Accion Opportunity Fund managing distressed commercial transportation loans and focusing on optimizing recoveries and ensuring compliance.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $26 - $34 per hourWebsite

About the role

Key responsibilities & impact

Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies.
Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record.
Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans.
Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options.
Manage voluntary surrender process for commercial transportation assets, including coordinating with borrowers, securing equipment, and processing documentation in accordance with company and regulatory requirements.
Communicate with Punjabi-speaking customers to facilitate collections, explain repayment options, and provide culturally responsive service throughout the recovery process.
Prepare, analyze, and distribute monthly collection and recovery performance reports for management review.
Maintain call quality and productivity metrics consistent with departmental standards.

Requirements

What you’ll need

Bilingual – Punjabi proficiency required
5-7 years in commercial transportation, finance or leasing
Strong proficiency with skip tracing tools, data based and investigative research methods
Strong negotiation and settlement resolution skills
Excellent analytical and problem-solving abilities
Proven track record of meeting or exceeding recovery targets in commercial financial industry
Ability to work independently with minimal supervision
Strong communication skills, both written and verbal
Proficiency with Microsoft Office

Benefits

Comp & perks

Competitive salary commensurate with experience.
An environment that values work-life balance and monthly remote work reimbursements.
100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection).
90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
Tax deferred & Roth 403(b) Retirement Plan with employer match.
15 paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial Statement AnalysisDebt Recovery StrategiesData AnalysisPayment Trend AnalysisCollateral ValuationRecovery Target AchievementDocumentation ProcessingForbearance and RestructuringPerformance Reporting

Soft Skills

Strong Communication SkillsIndependent Work AbilityProblem-Solving Skills