Mid/Senior CRM Analyst, Advanced English

Accenture

Lead CRM strategies focusing on client engagement and retention at Accenture. Analyze performance, structure automated journeys, and collaborate with data and tech teams in São Paulo.

Posted 6/6/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Lead the planning and execution of CRM strategies focused on acquisition, engagement, and retention
Design communication journeys and automated communication workflows focused on customer experience
Analyze campaign performance and provide strategic recommendations
Work with advanced segmentation and personalized communications
Run tests and continuous optimization initiatives
Collaborate with data, technology, creative, and business teams
Support the development of processes, best practices, and CRM governance

Requirements

What you’ll need

Strategic mindset and strong analytical skills
Proactive, solution-oriented profile with problem-solving skills
Good communication and influencing abilities
Ability to organize and manage tasks autonomously
Collaborative, comfortable working with diverse stakeholders
Familiarity with CRM platforms and marketing automation is desirable
Knowledge of lifecycle structures, segmentation, and retention strategies
CRM KPIs, campaign performance metrics, and A/B testing
Integration of data, channels, and communication journeys

Benefits

Comp & perks

Health insurance — 100% company-covered (employee and dependents)
Dental coverage
Meal or food allowance with no employee deduction
Life insurance
Private pension plan
Welhub
Employee stock purchase option at a discount
Pharmacy discounts
Childcare assistance
Partnership with language schools
Enhanced maternity and paternity leave
Annual performance bonus (PPR)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM strategiescampaign performance analysisadvanced segmentationautomated communication workflowsA/B testinglifecycle structuresretention strategiesCRM KPIscontinuous optimization

Soft Skills

strategic mindsetanalytical skillsproblem-solving skillscommunication abilitiesinfluencing abilitiesorganizational skillscollaborativeautonomous task management