Accenture

Junior Customer Service Specialist, Spanish

Accenture

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Job Level

Junior

About the role

  • Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
  • Review and validate contractual agreements related to the service and repair process.
  • Manage orders and returns activities in SAP.
  • Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
  • Ensure resolution of queries within the contractual metrics.

Requirements

  • Fluency in Spanish language (min. C1 level).
  • Knowledge of English language (min. B2 level).
  • Well-developed communication skills.
  • Full time availability, 8 hours daily from Monday to Friday.
  • Client orientation and stress resistance.
  • Microsoft Office package knowledge (Excel, Word, PowerPoint).
  • Experience in customer service related role (Bonus Points).
  • Familiarity with SAP (Bonus Points).
Benefits
  • Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center).
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontractual agreementsorder managementreturns managementservice and repair processSAPMicrosoft OfficeExcelWordPowerPoint
Soft Skills
communication skillsclient orientationstress resistance