Junior Customer Service Specialist, Spanish

Accenture

Junior Customer Service Specialist providing phone and email support for service and repair requests in Spanish for clients. Role based in hybrid mode from Warsaw office with daily operational responsibilities.

Posted 4/14/2026full-timeWarsaw • 🇵🇱 PolandJuniorWebsite

About the role

Key responsibilities & impact

Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
Review and validate contractual agreements related to the service and repair process.
Manage orders and returns activities in SAP.
Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
Ensure resolution of queries within the contractual metrics.

Requirements

What you’ll need

Fluency in Spanish language (min. C1 level).
Knowledge of English language (min. B2 level).
Well-developed communication skills.
Full time availability, 8 hours daily from Monday to Friday.
Client orientation and stress resistance.
Microsoft Office package knowledge (Excel, Word, PowerPoint).
Experience in customer service related role (Bonus Points).
Familiarity with SAP (Bonus Points).

Benefits

Comp & perks

Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center).
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecontractual agreementsorder managementreturns managementservice and repair processSAPMicrosoft OfficeExcelWordPowerPoint

Soft Skills

communication skillsclient orientationstress resistance