Collections Specialist, German

Accenture

Collections Specialist executing B2B collections strategies and managing client inquiries at Accenture. Fostering strong client relationships and ensuring timely recovery of outstanding receivables.

Posted 4/14/2026full-timeWarsaw • 🇵🇱 PolandJuniorWebsite

About the role

Key responsibilities & impact

Execute industry-leading collections strategies for business-to-business (B2B) Clients, ensuring timely and efficient recovery of outstanding receivables.
Establish and sustain strong, collaborative relationships with Clients to foster trust, loyalty, and long-term business engagement.
Address and resolve customer inquiries with efficiency and professionalism, ensuring prompt and accurate responses to maintain high service standards.
Consistently adhere to service level agreements (SLAs) and key performance indicators (KPIs) through disciplined execution and performance tracking.

Requirements

What you’ll need

Knowledge of English (min. C1 level) and German (min. B2 level) language.
At least 1 year of experience in Credit, Collections, Accounts Receivable operations.
Full time availability (8 hours from Monday to Friday).
Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting.
Knowledge of Microsoft Office, and experience in Microsoft Excel.
Strong attention to detail and analytical skills.
Effective time management and task prioritization.

Benefits

Comp & perks

Flexible hybrid mode of work with occasional in-office presence required for client meetings.
Full-time employment contract.
Modern office located in Warsaw city center.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Credit operationsCollectionsAccounts ReceivableAnalytical skillsAttention to detailTime managementTask prioritization

Soft Skills

Communication skillsInterpersonal skillsProfessionalismRelationship buildingEfficiency