Accenture

Junior Data Analyst

Accenture

part-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Job Level

Junior

Tech Stack

SQL

About the role

  • Investigate interactions flagged by AI as critical, focusing on human context and deviations from typical patterns
  • Create reports, dashboards, and result presentations, with practical recommendations to improve quality indicators
  • Monitor KPIs to identify trends, deviations, and opportunities for improvement

Requirements

  • Experience in data analysis and interpretation of indicators within customer service operations
  • Practical, proven knowledge of Excel and Power BI
  • Familiarity with AI concepts and applications in customer interactions (e.g., classification, sentiment analysis, prompts, etc.)
  • Experience creating executive reports and delivering presentations with strategic insights
  • Knowledge of contact monitoring (voice, chat, email, etc.) and quality evaluation methodologies
  • Desired knowledge: Prompt Engineering and SQL
Benefits
  • Health insurance – 100% company-sponsored (employee and dependents)
  • Dental insurance
  • Meal or food allowance with no deduction
  • Life insurance
  • Private pension plan
  • Gympass
  • Discounted employee stock purchase option
  • Pharmacy discounts*
  • Childcare assistance*
  • Partnership with language school*
  • Extended maternity and paternity leave
  • Profit-sharing bonus (PPR)*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisExcelPower BISQLPrompt Engineeringquality evaluation methodologiesKPI monitoringsentiment analysisclassification
Soft Skills
communicationpresentation skillsstrategic thinking