ITSM Operations Analyst

Accenture Federal Services

ITSM Operations Analyst supporting M365 tenant migration for US federal government. Collaborating with cross-functional teams and managing project timelines in a remote setting.

Posted 7/27/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $53,900 - $120,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, including tracking timelines, managing risks, and coordinating cross-functional teams. Strong communication and documentation skills are essential for effective stakeholder engagement and project execution.

Highest-signal resume keywords

Project ManagementTimeline TrackingStakeholder CommunicationCross-Functional CoordinationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project Management ActivitiesRisk ManagementDocumentation CreationMeeting Material PreparationGovernance Materials Maintenance

Soft Skills

Strong Communication SkillsOrganizational AbilitiesEffective Collaboration

Tools & Technologies

M365 Tenant MigrationProject Dashboards

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Stakeholder EngagementProject ExecutionAction-Item Tracking

About the role

Key responsibilities & impact

Support the Migration PM in managing the M365 tenant-migration project plan
Coordinate cross-functional teams and assist with day-to-day project execution
Track and manage project timelines, risks, issues, and deliverables
Assist with meeting-material creation, documentation, and stakeholder communications
Maintain project status updates, dashboards, and governance materials
Support stakeholder engagement through preparation of reports, notes, and action-item tracking
Ensure alignment of project activities with migration requirements and strategic goals

Requirements

What you’ll need

Bachelor’s Degree required
Experience supporting project or program management activities
Ability to track and manage timelines, risks, and cross-team coordination
Strong communication and documentation skills
Ability to work effectively with technical and non-technical stakeholders
Strong organizational and problem-solving abilities
U.S. Citizenship required – dual citizenship accepted

Benefits

Comp & perks

We offer a collaborative and caring community
Opportunity for hands-on experience
Certifications and industry training