Cloud Platform Engineer

Accenture Federal Services

Cloud Platform Engineer supporting US federal government, focusing on AWS Cloud solutions. Administering and optimizing Amazon Connect for Contact Center operations.

Posted 4/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $91,300 - $184,900 per yearWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Support Contact Center operations leveraging Amazon Connect and related AWS CCaaS solutions.
Administer and configure Amazon Connect for enterprise platform deployments.
Design and implement IVR workflows within Amazon Connect.
Integrate CTI and develop APIs to enhance contact center capabilities.
Develop and optimize AWS Lambda–based logic for custom contact center functions.
Monitor, interpret, and optimize contact center metrics and reporting.
Troubleshoot issues across cloud contact center components, telephony, and integrations.
Collaborate with both technical and non‑technical stakeholders to ensure platform performance and alignment with business needs.

Requirements

What you’ll need

US Citizenship.
Deep understanding of cloud-based contact center architecture.
Strong experience with Amazon Connect administration and configuration.
Knowledge of AWS Lambda for implementing custom logic.
Proficiency with Amazon Connect reporting and analytics tools.
Solid understanding of telephony concepts (SIP, PSTN, etc.).
Ability to interpret and improve contact center metrics.
Excellent troubleshooting and problem-solving abilities.
Strong communication skills for cross-functional interaction.

Benefits

Comp & perks

We accept applications on an on-going basis and there is no fixed deadline to apply.
Accenture Federal Services offers a wide variety of benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Amazon ConnectAWS LambdaIVR workflowsAPI developmentcontact center metricsreporting and analyticstelephony conceptsSIPPSTN

Soft Skills

troubleshootingproblem-solvingcommunicationcollaboration