Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions.
Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates.
Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution.
Create and maintain technical documentation for customizations, integrations, and processes.
Ensure solutions adhere to Microsoft best practices, security standards, and compliance requirements.

Requirements

5+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform).
Experience with Dynamics 365 APIs, web services, and integration tools.
Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
Strong problem-solving, analytical, and communication skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Dynamics 365customizationconfigurationJavaScriptC#.NETPower PlatformAPIsweb servicesintegration tools

Soft Skills

problem-solvinganalytical skillscommunication skills