Accelya Group

Analyst I – DOC Monitoring

Accelya Group

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

Tech Stack

DNSLinuxMacOSTableauTCP/IP

About the role

  • Taking Care of Digital Operations Center as a DOC Analyst.
  • You will be primarily responsible for monitoring our applications, 24x7.
  • Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
  • You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
  • If there is any error in Trends and analysis need to report to production and development teams.
  • Understanding data traffic and user logs.

Requirements

  • A Bachelor's degree in Computer Science, Computer Applications, Information Technologies, Data Analytics, or a related field – or equivalent work experience.
  • Ideal candidates will have a background or strong interest in data analysis.
  • A genuine enthusiasm for learning new technologies and growing within the IT support domain.
  • Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.
  • Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.
  • Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.
  • Proficiency in Microsoft Excel is essential – including the use of formulas, data visualization (charts), and analytical functions.
  • A background in programming or scripting is preferred and will be considered an asset.
  • Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.
  • Must be willing to work a rotating shift schedule, including weekends and holidays, to support 24/7 operational coverage.
  • Previous experience in an IT support or customer service role is a plus.
  • Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools.
  • Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisprogrammingscriptingMicrosoft Exceldata visualizationmonitoringnetworking basicsoperating systemsTCP/IPVPN
Soft skills
problem-solvingcommunicationcollaborationcustomer-focused mindsetcommitment to quality serviceenthusiasm for learningability to diagnose issuesteamworkadaptabilityattention to detail
Certifications
CompTIA A+Microsoft Certified: Windows