Operations Specialist

Accelerant

Operations Specialist managing onboarding, administrative workflows, and data integrity for specialty insurance at Accelerant. Collaborating with cross-functional teams to enhance operational efficiency and support process improvements.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational workflows within the insurance industry, focusing on data accuracy, process governance, and the use of analytical tools to drive business decisions. Proficient in collaborating with cross-functional teams to enhance efficiency and ensure compliance with operational standards.

Highest-signal resume keywords

Operational Workflow ManagementData Accuracy and Process GovernancePower BI ProficiencySQL (Snowflake) ExpertiseCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational WorkflowsData AccuracyProcess GovernanceKPI MonitoringProcess ImprovementStandard Operating Procedures (SOPs)Bordereaux ProcessingContract Lifecycle ManagementAutomation ToolsInsurance Data Workflows

Soft Skills

Attention to DetailCommunication SkillsMulti-Priority Management

Tools & Technologies

Power BISQLSnowflakeExcelJiraServiceNowPower AutomateZapier

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Insurance IndustrySpecialty InsuranceOnboardingPolicy AdministrationBordereaux Lifecycle

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.
Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.
Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.
Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.
Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
Partner with internal teams to define and document standard operating procedures (SOPs).
Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.
Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.

Requirements

What you’ll need

Bachelor’s degree (or equivalent) required.
5 years of relevant experience within the insurance industry.
Experience with specialty insurance a plus.
Strong understanding of data accuracy, process governance, and operational SLAs.
Proven ability to work cross-functionally with technical and non-technical teams.
Proficiency with Power BI, SQL (Snowflake), Excel, and workflow tools such as Jira or ServiceNow.
Exceptional attention to detail and ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Bonus Points For Experience with bordereaux processing or insurance data workflows.
Familiarity with contract lifecycle management or onboarding systems.
Experience with automation tools (Power Automate, Zapier, or similar).

Benefits

Comp & perks

Work-life balance : We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.
Health and wellness : We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.
Remote work : Work where you’re most productive and fulfilled.