ABNB Federal Credit Union

Default Recovery Analyst

ABNB Federal Credit Union

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Job Level

Junior

About the role

  • Contact members in outbound calling efforts to collect on charged off loans and deposit accounts in an effort to recover funds.
  • Actively skip trace to find relevant contact, employment, and collection information to strategically reach and collect on charged off debts.
  • Manage a portfolio of accounts assigned for small claims and legal pursuit.
  • Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections.
  • Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources for validity and viability.
  • Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
  • Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss collection.
  • Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts.
  • Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
  • Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

Requirements

  • Minimum 1-3 years’ experience in consumer loan product collections, charge off collections, financial services or related field.
  • Must have an understanding of accounting principles and business financial statements and tax returns.
  • Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.
  • Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
  • Strong interpersonal skills with ability to work in a team environment.
  • Must reside and maintain residency in the State of North Carolina, within their designated territory. Up to 20% in-state travel is required, which includes overnights and weekends.
  • Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  • Ability to lift a minimum of 25 lbs. (file boxes, computer).
  • Travel required on occasion.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consumer loan product collectionscharge off collectionsfinancial servicesaccounting principlespersonal tax returns analysispersonal financial statements analysiscredit bureau reports analysisbankruptcy lawconsumer lawcollection system documentation
Soft Skills
interpersonal skillsteamworkownershipfeedback acceptancewillingness to improve