Operations Specialist

AB Global

Operations Specialist providing accurate and verified information for the company through background checks and customer support tasks. Collaborating with the Vice President of Operations and supporting daily operational needs.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate contact with education institution, employers, and references of person
Conduct online research with public and private resources
Input accurate and verified information into the internal background screening application
Accurately use time management to perform tasks in a timely manner to support client needs and timeframes
Serve as backup for all operations support, when needed
Handling and answering calls that include from clients, customers, return calls, and troubleshooting application calls
To take on needed tasks as designed by management, when needed for additional support

Requirements

What you’ll need

High school diploma or equivalent
Excellent verbal and written communication skills
Ability to work independently and collaboratively in a team environment
Knowledge of the FCRA and other regulatory requirements
Experience in background checks and or pre-employment screening industry
Ability to work in a team environment
2 or more years’ experience in customer service
Experience in remote working

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AB Global Website LinkedIn All Job Openings 11 - 50 employees Founded 2018 👥 HR Tech 📋 Compliance 🤝 B2B HR Tech
Compliance
B2B <AB Global> is a provider of comprehensive employment background screening and verification services that help employers make compliant hiring decisions. The company offers criminal and civil record searches, identity and consent-based verification (CBSV), employment and education verifications, drug and occupational health testing (including DOT services), fingerprinting, ongoing monitoring solutions, and integrations with ATS and other systems. AB Global emphasizes compliance and client support—maintaining PBSA accreditations and providing training through its Screening University—while serving a wide range of industries with concierge-style, FCRA-certified screening expertise. Operations Specialist Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coordinate contact with education institution, employers, and references of person
Conduct online research with public and private resources
Input accurate and verified information into the internal background screening application
Accurately use time management to perform tasks in a timely manner to support client needs and timeframes
Serve as backup for all operations support, when needed
Handling and answering calls that include from clients, customers, return calls, and troubleshooting application calls
To take on needed tasks as designed by management, when needed for additional support 🎯 Requirements
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to work independently and collaboratively in a team environment
Knowledge of the FCRA and other regulatory requirements
Experience in background checks and or pre-employment screening industry
Ability to work in a team environment
2 or more years’ experience in customer service
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Applicant Tracking System Keywords

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Hard Skills & Tools

background checkspre-employment screeningtime managementonline research

Soft Skills

verbal communicationwritten communicationindependent workteam collaborationcustomer service

Certifications

high school diplomaFCRA knowledge