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Member Relations Counselor
AAA NortheastMembers advocate handling customer complaints and inquiries for AAA Northeast. Must maintain records and stay updated on company policies and programs.
Posted 7/25/2026full-timeRemote • Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support, effectively resolving member complaints while maintaining accurate records. Proficient in both English and a target language, ensuring clear communication and adherence to company policies.
Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceComplaint ResolutionRecord KeepingKnowledge of Company Policies
About the role
Key responsibilities & impact- Serve as a member advocate in resolving complaints and inquiries
- Maintain accurate records of member complaints and workflow
- Stay updated on company programs and policies
Requirements
What you’ll need- Bilingual roles must complete responsibilities in both English and target language
- Experience in customer service or support
- Knowledge of company policies and procedures
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities