Member Relations Counselor

AAA Northeast

Member Relations Counselor serving members of AAA Northeast as an advocate for company policies. Addressing complaints and determining reimbursements while maintaining accurate logs and updating policies.

Posted 7/15/2026full-timeRemote • Connecticut, Massachusetts, New Jersey, New York, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member advocacy and complaint resolution skills while maintaining accurate workflow logs and staying updated on policy changes. Bilingual capabilities enhance communication and service delivery within the AAA Northeast footprint.

Highest-signal resume keywords

Member AdvocacyComplaint ResolutionAccurate Workflow LoggingBilingual SkillsPolicy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

High-Speed Internet Access

Industry Keywords

AAA NortheastReimbursement PoliciesMember ComplaintsPolicy ChangesFormalized Complaints

About the role

Key responsibilities & impact

Serve as a member advocate for company procedures and policies
Address formalized complaints from members
Determine reimbursements according to policies
Maintain accurate logs of workflow and member complaints
Keep abreast of new programs and policy changes

Requirements

What you’ll need

Must live within the AAA Northeast footprint (RI, MA, CT, NY, NJ)
High-speed internet access with minimum speed requirements
Bilingual skills for bilingual roles (English and target language)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development