Account Manager, Automotive Services

AAA Northeast

Account Manager for Automotive Services representing AAA Northeast within contractor network. Building relationships and supporting operational efficiency in assigned territory through field visits and contractor management.

Posted 6/30/2026full-timeGarden City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $66,300 - $73,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contractor relationship management, operational efficiency, and performance analysis, with a strong focus on meeting AAA standards and enhancing service delivery. Proficient in utilizing financial and performance metrics to drive decision-making and improve contractor performance.

Highest-signal resume keywords

Contractor Relationship ManagementOperational Efficiency ConsultingPerformance Metrics AnalysisAccount ManagementOSHA Regulations Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI MonitoringAction Plan DevelopmentRecruitment and OnboardingFinancial Performance AnalysisLogistics ManagementCustomer ServiceFranchise Business OperationsTerritory Performance AnalysisTechnology DeploymentIndustry Best Practices Research

Soft Skills

CommunicationInterpersonal SkillsCoordinationTeam CollaborationProblem Solving

Tools & Technologies

Road Service SystemsPerformance Metrics ToolsContractor Management Software

Certifications & Qualifications

High School Diploma or GEDValid Driver’s License

Industry Keywords

Auto IndustryLogisticsFranchise BusinessCustomer Service StandardsOperational Standards

About the role

Key responsibilities & impact

Build and maintain relationships between Contractor network, AAA Northeast and AAA's Preferred Partners
Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs)
Develop action plans to ensure minimum facility requirements and AAA standards are met
Analyze territory performance and seasonal resource requirements to ensure service levels are met
Manage new contractor process, including recruitment, screening, selection, and onboarding
Provide contractor consulting services regarding operational efficiency, financial performance, and viability
Support deployment of Road Service systems, technology, and equipment
Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events
Research industry best practices and technologies and share with peers and contractors

Requirements

What you’ll need

High School Diploma or GED required
Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience preferred
5+ years Relevant Experience required
1-3 years Auto, logistics, and/or franchise business required
1-3 years Customer Service required
1-3 years Using financial & performance metrics required
1-3 years Account Management required
1-3 years OSHA regulations required
Valid driver’s license Required

Benefits

Comp & perks

Annual bonuses are offered to employees
Eligible for additional forms of compensation through monthly and/or quarterly incentives
Employees may participate in award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits