Insurance Quality Control III

AAA Northeast

Quality Control Evaluator monitoring performance and quality assurance for Insurance lines at AAA Northeast. Conducting evaluations and providing feedback for continuous improvement in a fully remote role.

Posted 6/30/2026full-timeRemote • Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

About the role

Key responsibilities & impact

Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club
Conduct routine and non-routine monitoring, evaluating calls in an objective and non-bias manner
Attending call calibrations meetings and providing candid feedback
Identifying and providing written recommendations of observable behaviors requiring coaching
Documenting feedback in CRM and QA database

Requirements

What you’ll need

High School Diploma or GED required
Associate's Degree preferred
3+ years Experience in the Insurance industry required
2+ years Experience in Quality, data and report analysis required or 1+ years In preceding job level required
1+ years Indirect leadership experience preferred
Valid Personal Lines License Required
Insurance Designation (ARC, CISR, ACSR) within 12 months

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Call EvaluationPerformance MonitoringData AnalysisReport AnalysisCoaching Recommendations

Soft Skills

Candid FeedbackObjective EvaluationIndirect Leadership

Certifications

Personal Lines LicenseInsurance Designation (ARC, CISR, ACSR)