Senior Consultant, Operations Process Innovation

AAA Life Insurance Company

Senior Consultant leading automation and AI initiatives to transform operations at AAA Life. Partnering with business leaders to identify inefficiencies and drive meaningful change in processes.

Posted 5/13/2026full-timeLivonia • Missouri • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

RPASQL

About the role

Key responsibilities & impact

Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale
Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models
Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes
Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact
Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy
Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective
Influence stakeholders across all levels without direct authority, building alignment and momentum for change
Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements
Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization
Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field
4–7+ years of experience in process improvement, operations, automation, or consulting
Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement
Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions
Experience leading complex, cross-functional initiatives from ideation through implementation and adoption
Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments
Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making
Strong understanding of change management principles and experience driving adoption across business teams

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage starting from your first day
Employer 401k match and employer contribution to a pension plan
Generous PTO and paid parental leave to support your family needs
Various associate resource groups and community involvement initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementautomationRPA toolsUiPathAI-driven solutionsdata analysisExcelSQLsolution designimplementation

Soft Skills

problem solvinginfluencing stakeholderschange managementcross-functional leadershipcommunicationcollaborationstrategic thinkingadaptabilityanalytical thinkingalignment building