Senior ITSM Engineer

AAA Life Insurance Company

. Lead and support ServiceNow upgrades, ensuring seamless transitions with minimal disruption.

Posted 3/10/2026full-timeLivonia • Missouri • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Lead and support ServiceNow upgrades, ensuring seamless transitions with minimal disruption.
Manage and configure the ServiceNow platform, including core modules such as Incident Management, Problem Management, Discovery, and Vulnerability Management.
Perform regular platform maintenance, including monitoring, troubleshooting, resolving issues, and maintaining licenses.
Design, develop, test, and implement business solutions and processes in ServiceNow, including gathering requirements and meeting with stakeholders.
Maintain data integrity within the ServiceNow platform by regularly auditing and updating configuration and asset information.
Design, develop, and implement new features or solutions that align with business needs.
Provide end-user training and support to maximize platform utilization.
Stay current with ServiceNow best practices, tools, and emerging features to ensure the platform remains optimized and secure.
Maintain integrations between ServiceNow and other systems such as ClickSend, SolarWinds, and external email.
Analyze and resolve repeat incidents and track resolution.
Create reports and gather data for external and internal audits as well as performance management.
Provide on-call support for Severity 1 issues for the ServiceNow platform.
Review and recommend the implementation of new functionality and/or system modules.
Maintain ServiceNow roadmaps.
Oversee and manage the comprehensive Incident, Change, and Problem Management process and environment.

Requirements

What you’ll need

Bachelor’s degree in information technology or equivalent work experience
7 - 10 years’ experience in IT with at least 5 years of ITIL process and procedure experience
Experience managing advanced technical issues to resolution
2 years’ experience in Development scripting - required
JavaScript experience – required
Vendor Certifications for ITSM Platform - ServiceNOW Certified System Administrator

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowIncident ManagementProblem ManagementDiscoveryVulnerability ManagementDevelopment scriptingJavaScriptplatform maintenancedata integrityreport creation

Soft Skills

leadershipstakeholder engagementend-user trainingtroubleshootingcommunicationproblem resolutionauditingperformance managementadaptabilitysupport

Certifications

ServiceNOW Certified System Administrator