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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in Russian and intermediate proficiency in English, with a strong passion for gaming and the ability to troubleshoot technical issues effectively. Capable of providing exceptional customer support in a gaming environment while staying updated on industry trends and game releases.
Highest-signal resume keywords
Advanced Russian Language SkillsIntermediate English Language SkillsIn-Depth Gaming KnowledgeCustomer Service ExperienceTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Fast LearnerInitiative
Tools & Technologies
PS4PS5Xbox OneXbox Series XNintendo SwitchModern Gaming PC
Industry Keywords
Customer SupportGame StudioGameplay IssuesAccount IssuesTechnical Issues
About the role
Key responsibilities & impact- Handle customer support issues for an assigned game studio
- Help players with account and technical issues and resolve purchase- and gameplay-related queries
- Work with a team of agents under the guidance of a Team Lead and an Operations Manager
- Take assisted training modules to grow, develop, and improve skills
- Stay on top of the client's newest projects and updates, as well as past releases and branding
Requirements
What you’ll need- You speak Russian at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You are located in Georgia, Kazakhstan, or Ukraine.
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Benefits
Comp & perks- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few