Senior Computer Application Support Specialist

49 Solutions

. Coordinating emerging technology application specifications .

Posted 4/20/2026full-timeOttawa • 🇨🇦 CanadaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Coordinating emerging technology application specifications
Serving as a user support liaison between vendors, IT technicians, and end‑user departments
Providing training expertise and direction in emerging technology or special application support
Emulating or reproducing technical problems encountered by users
Providing advice and training to users in response to identified difficulties
Recommending and implementing complex security requirements
Providing business systems, network, and Internet support to users
Collecting, organizing, and maintaining a problems/solutions log
Verifying accuracy and completeness of work performed
Designing, configuring, and deploying server‑based file systems and applications
Identifying, researching, and resolving complex technical problems
Recommending new products or processes to enhance business activities
Planning or participating in department‑wide system upgrades

Requirements

What you’ll need

Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
Providing Tier 2/3 support for business systems, networks, and enterprise applications
Troubleshooting connectivity, performance, and application issues
Supporting application deployments, configurations, and updates
Coordinating with vendors and internal teams to resolve technical incidents
Participating in system migrations, upgrades, and new technology rollouts
Configuring or supporting server‑based file systems, Active Directory, Group Policy, or cloud services
Maintaining ticketing systems, problem/solution logs, and knowledge base articles
Reproducing user‑reported issues and validating fixes in test environments
Providing user training on new systems, tools, or processes
Strong understanding of the defence sector
Experience supporting classified or secure environments
Excellent communication skills with both technical and non‑technical users
Ability to work independently in high‑security, high‑availability environments.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 49 Solutions Website LinkedIn All Job Openings 11 - 50 employees 🏛️ Government Consulting
Government
Technology 49 Solutions is a consulting firm specializing in providing top-quality business and technology services since 2006. The company assists clients in developing comprehensive strategic plans, particularly for entities within the Canadian government, by bringing together experts in project management, communications, human resources, IT, and finance. Recognized as a trusted advisor, 49 Solutions partners with organizations like Google to deliver cutting-edge technical solutions. The firm is committed to sustainability, participating in the Net-Zero Challenge to reduce its carbon footprint by 2050. Senior Computer Application Support Specialist 🔥 16 minutes ago 🏢🏡 Ottawa – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coordinating emerging technology application specifications
Serving as a user support liaison between vendors, IT technicians, and end‑user departments
Providing training expertise and direction in emerging technology or special application support
Emulating or reproducing technical problems encountered by users
Providing advice and training to users in response to identified difficulties
Recommending and implementing complex security requirements
Providing business systems, network, and Internet support to users
Collecting, organizing, and maintaining a problems/solutions log
Verifying accuracy and completeness of work performed
Designing, configuring, and deploying server‑based file systems and applications
Identifying, researching, and resolving complex technical problems
Recommending new products or processes to enhance business activities
Planning or participating in department‑wide system upgrades 🎯 Requirements
Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
Providing Tier 2/3 support for business systems, networks, and enterprise applications
Troubleshooting connectivity, performance, and application issues
Supporting application deployments, configurations, and updates
Coordinating with vendors and internal teams to resolve technical incidents
Participating in system migrations, upgrades, and new technology rollouts
Configuring or supporting server‑based file systems, Active Directory, Group Policy, or cloud services
Maintaining ticketing systems, problem/solution logs, and knowledge base articles
Reproducing user‑reported issues and validating fixes in test environments
Providing user training on new systems, tools, or processes
Strong understanding of the defence sector
Experience supporting classified or secure environments
Excellent communication skills with both technical and non‑technical users
Ability to work independently in high‑security, high‑availability environments. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs ILS Supply Support Specialist 🕒 March 26 Thales 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Integrated Logistics Support Specialist managing lifecycle of technical data and document changes at Thales. Collaborating with supply and engineering teams in a hybrid work environment. 🏢🏡 Ottawa – Hybrid 💵 $50k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support ILS Supply Support Specialist 🕒 March 25 Thales 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Thales seeks an Integrated Logistics Support Specialist to oversee sourcing and technical documentation in a hybrid role. This position integrates supply support and engineering across multiple sites. 🏢🏡 Ottawa – Hybrid 💵 $50k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist 🕒 March 24 Fullscript 201 - 500 ⚕️ Healthcare Insurance 🧘 Wellness ☁️ SaaS Website LinkedIn All Job Openings Customer Success Specialist delivering unparalleled service to practitioners and patients across North America. Focus on building relationships, providing solutions, and enhancing customer experiences. 🏢🏡 Ottawa – Hybrid 💵 $40k - $50k / year 💰 $240M Private Equity Round on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Integrated Logistic Support Specialist – Generalist 🕒 February 20 Thales 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Integrated Logistics Support Specialist role at Thales involves managing logistics support for naval projects. Requires extensive experience in logistics and engineering changes for maritime solutions. 🏢🏡 Ottawa – Hybrid 💵 $90k - $125k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Integrated Logistic Support Specialist – Generalist 🕒 February 12 Thales 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Integrated Logistics Support Specialist joining Thales to support engineering changes for the Royal Canadian Navy’s vessels. Lead logistics support requirements and ensure essential documentation updates are managed. 🏢🏡 Ottawa – Hybrid 💵 $90k - $125k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootingserver-based file systemsapplication deploymentsnetwork supportsecurity requirementsActive DirectoryGroup Policycloud servicessystem migrations

Soft Skills

communication skillsuser trainingproblem-solvingindependent workcollaborationorganizational skillsattention to detailuser supportadvisory skillstraining expertise

Certifications

Certificate in Computer ScienceDiploma in Computer ScienceDegree in Computer Science