42hacks

Support & Community Manager

42hacks

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇭 Switzerland

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Job Level

Mid-LevelSenior

Tech Stack

TypeScript

About the role

  • Shape the mobility transition as a committed Support & Community Manager for several 42hacks projects with over 10,000 users.
  • Assist users in switching to climate‑friendly, shared and digital mobility solutions and help grow a community for sustainable living and transport together with an innovative team.
  • Provide multichannel support for all mobility offerings: public transport, e‑bikes, Mobility, carsharing (via email, social media, phone, chat).
  • Offer technical support for platforms (web/app), fare advice and troubleshooting for digital mobility services across multiple projects (including my·mo, Umweltprämie Basel, ...).
  • Community management and activation: moderate webinars, online events, Q&A sessions and tutorials.
  • Content production: user stories, sustainability tips, challenge news, social media posts (Instagram, Facebook, LinkedIn, TikTok).
  • Analyze and document user feedback, and prepare reports for project partners.
  • Collaborate with partners (SBB/public transport operators, Mobility, local e‑bike rental providers, authorities, environmental initiatives).
  • Participate in climate challenges and incentive/reward campaigns (e.g., Umweltprämie Basel).

Requirements

  • Strong communication skills (German is required; English and other languages are an advantage)
  • Empathy
  • Enthusiasm for teamwork and a changemaker mindset
  • Experience in support or community management (multichannel; experience in public transport, shared mobility or digital platforms is a plus but not mandatory)
  • Strong interest in sustainable mobility, the sharing economy, technology and climate protection
  • Ability to quickly understand technical and digital contexts (web/app)
  • Enjoy running and moderating webinars and digital events
  • Creativity in content production, affinity for social media and community building
  • Independent, proactive working style
  • Flexibility
  • Enjoy innovation and continuous learning
  • Alignment with the mission and goals of 42hacks
  • Willingness to work occasional evenings or weekends
Benefits
  • A responsible role with the opportunity to do meaningful work: helping to shape innovative mobility solutions and drive climate‑friendly transport
  • Purpose‑driven team with an innovative spirit and climate mission (net‑zero target by 2037, VCÖ Mobility Award)
  • Networking and collaboration with leading actors of the mobility transition in Switzerland
  • Great opportunity to learn a lot
  • Attractive and flexible remote working conditions
  • Work alongside successful start‑up founders
  • Participate once a month in a 2‑day hack at the headquarters

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community managementtechnical supportcontent productionuser feedback analysisreport preparationwebinars moderationdigital event managementmultichannel supporttroubleshootingfare advice
Soft skills
communication skillsempathyteamworkchangemaker mindsetcreativityindependent workingproactive working styleflexibilityenthusiasm for innovationcontinuous learning