Technical Account Manager – Delivery Manager

3Pillar Global

Technical Account Manager at 3Pillar Global ensuring client satisfaction through effective governance and product development. Focus on achieving business outcomes and driving client success.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the technical resource for live Customers within your portfolio
Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

Requirements

What you’ll need

Customer Facing – able to present and lead calls on technical topics
Follow up on open technical items
Provide Guidance and enablement on the Loyalty platform
Operationalize your portfolio
Share trends in support, Platform Trends
Weekly status reports
Utilize DOMO cards to understand the health of customers
Investigations utilizing technical program expertise
Share trends in support, Platform Trends
Ability to assist/guide the SessionM Support and Engineering team in issue

Benefits

Comp & perks

Imagine a flexible work environment - whether it's the office, your home, or a blend of both.
We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data schemaintegration pointsdata flowsBRDSDDtechnical discoverytechnical account healthtechnical program expertiseLoyalty platformDOMO cards

Soft Skills

customer facingpresentation skillsleadershipguidanceenablementcommunicationreportingtrend analysisproactive recommendationscollaboration