Client Partner

• Build and maintain strong, long-lasting relationships with key client stakeholders at all levels, from technical teams to executive leadership.
• Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
• Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health.
• Act as a client advocate within 3Pillar, collaborating with delivery teams to ensure successful project execution and alignment with client expectations.
• Identify and partner with the sales organization to pursue new business opportunities within existing client accounts, including upselling and cross-selling all 3Pillar services and offerings.
• Proactively identify potential challenges or risks within accounts and develop strategies to mitigate them, ensuring client retention and continued partnership.
• Collaborate with the sales and marketing teams to develop account plans and strategies for targeted growth.
• Prepare and present proposals, statements of work (SOWs), and other necessary documentation for existing and new engagements.
• Understand client business objectives and challenges to proactively suggest relevant custom development solutions, consulting services, or specialized offerings.
• Work closely with technical teams (solution architects, delivery managers) to articulate and propose technical solutions that meet client requirements.
• Maintain a high-level understanding of all active projects within assigned accounts, monitoring progress, and proactively addressing any potential issues.
• Facilitate communication between client stakeholders and internal delivery teams.
• Stay informed about industry trends, competitive landscape, and new technologies relevant to custom software development and client consulting.
• Track and report on key account metrics, including revenue, project status, client satisfaction, and growth opportunities.
• Provide regular forecasts and pipeline updates for assigned accounts.

Client Partner

Director, Client Partnership

Client Manager – Crop Insurance

Client Manager – Commercial Lines

Senior Client Partner – Telco/Media/Tech

Senior Client Partner, Emerging Accounts