Account Manager
3Pillar Global
SDLC
Client Partner
3Pillar Global
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $200,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Build and maintain strong, long-lasting relationships with key client stakeholders at all levels, from technical teams to executive leadership.
- Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.
- Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health.
- Act as a client advocate within 3Pillar, collaborating with delivery teams to ensure successful project execution and alignment with client expectations.
- Identify and partner with the sales organization to pursue new business opportunities within existing client accounts, including upselling and cross-selling all 3Pillar services and offerings.
- Proactively identify potential challenges or risks within accounts and develop strategies to mitigate them, ensuring client retention and continued partnership.
- Collaborate with the sales and marketing teams to develop account plans and strategies for targeted growth.
- Prepare and present proposals, statements of work (SOWs), and other necessary documentation for existing and new engagements.
- Understand client business objectives and challenges to proactively suggest relevant custom development solutions, consulting services, or specialized offerings.
- Work closely with technical teams (solution architects, delivery managers) to articulate and propose technical solutions that meet client requirements.
- Maintain a high-level understanding of all active projects within assigned accounts, monitoring progress, and proactively addressing any potential issues.
- Facilitate communication between client stakeholders and internal delivery teams.
- Stay informed about industry trends, competitive landscape, and new technologies relevant to custom software development and client consulting.
- Track and report on key account metrics, including revenue, project status, client satisfaction, and growth opportunities.
- Provide regular forecasts and pipeline updates for assigned accounts.
Requirements
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
- 5+ years of experience in account management, client relationship management, or sales within the software development or IT consulting industry.
- Proven track record of consistently meeting or exceeding revenue targets and growing client accounts.
- Strong understanding of custom software development lifecycles (SDLC) and various methodologies.
- Experience with nearshore and/or offshore delivery models (highly desirable).
- Familiarity with various technologies and platforms commonly used in custom software development.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to build rapport and trust with diverse client stakeholders.
- Strong analytical and problem-solving abilities.
- Self-motivated, proactive, and results-oriented with a strong sense of ownership.
- Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment.
- Proficiency with Salesforce.
- Bonus: Experience working with mid-size to large enterprise companies, consulting frameworks/methodologies, domain knowledge (healthcare, finance, logistics).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient relationship managementsalescustom software development lifecycle (SDLC)consulting servicesupsellingcross-sellinganalytical skillsproblem-solving
Soft skills
communicationpresentationnegotiationinterpersonal skillsrapport buildingself-motivatedproactiveresults-orientedownershipability to manage multiple priorities
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Computer ScienceBachelor's degree in Engineering
