Senior Account Manager
Middle Seat Digital
Salary
💰 $150,000 - $200,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Protect the existing revenue base and ensure client retention.
- Build and maintain strong, long-lasting relationships with key client stakeholders at all levels.
- Serve as the primary point of contact for assigned accounts; address inquiries, resolve issues, and ensure client satisfaction.
- Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health.
- Identify growth and expansion opportunities (upsell/cross-sell) and partner with sales to pursue and close them.
- Prepare and present proposals, statements of work (SOWs), and other necessary documentation for engagements.
- Collaborate with delivery teams, solution architects, and technical leads to articulate and propose technical solutions.
- Maintain a high-level understanding of all active projects within assigned accounts and proactively address potential issues.
- Track and report on key account metrics, provide forecasts and pipeline updates.
- Stay informed about industry trends, competitive landscape, and new technologies; provide market feedback to internal teams.
- Assist with go-to-market revenue growth strategies within assigned industries and support executive-level client relationships.
Requirements
- Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
- 5+ years of experience in account management, client relationship management, or sales within the software development or IT consulting industry.
- Proven track record of consistently meeting or exceeding revenue targets and growing client accounts.
- Strong understanding of custom software development lifecycles (SDLC) and various methodologies.
- Experience with nearshore and/or offshore delivery models is highly desirable.
- Familiarity with various technologies and platforms commonly used in custom software development.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to build rapport and trust with diverse client stakeholders.
- Strong analytical and problem-solving abilities.
- Self-motivated, proactive, and results-oriented with a strong sense of ownership.
- Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment.
- Proficiency with Saleforce
- Bonus Qualifications: Experience working with a mid-size to large enterprise level companies
- Bonus Qualifications: Experience with specific consulting frameworks or methodologies.
- Bonus Qualifications: Understanding of various business domains (e.g., healthcare, finance, logistics)
