3Core Systems, Inc

Salesforce Business Analyst

3Core Systems, Inc

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Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

SeniorLead

Tech Stack

SFDC

About the role

  • Manage the collection and implementation of business process requirements for Salesforce.com.
  • Work in a cross-functional environment with various business groups, IT, and end users to identify, document, and communicate business processes.
  • Maintain and enhance visual layout, workflow rules, and business logic layer to streamline and enhance business processes and improve user experience.
  • Implement and integrate third-party products/applications on the Force.com platform.
  • Work with IT and Salesforce.com, and other 3rd party vendors to maintain smooth operation and performance of the platform.
  • Coordinate and lead user acceptance tests with the business units and end users against business requirements if required.
  • Maintain key system metrics to track trends in usage/adoption and data integrity.
  • Train end users to prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages, or address critical questions from the user base involving the CRM if required.
  • Perform system administrator functions of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts/relationships, accounts, opportunities, dashboards, and reports.
  • Create and execute queries and reports, maintain user roles, security, and profiles.

Requirements

  • 8 - 12 Years of experience
  • Excellent verbal and written communication skills required
  • Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment are required
  • Strong customer focus, ability to probe customer needs, and translate customer requirements into system specifications required
  • 2-5 years of business analyst experience required
  • Strong business acumen, superb knowledge of business processes, and CRM best practices required
  • 2+ years of strong operational experience with Salesforce.com preferred
  • Salesforce.com administrator certification is a strong plus
  • Bachelor's degree in business or information systems preferred
Benefits
  • Hybrid working environment
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process requirementsworkflow rulesbusiness logic layeruser acceptance testingsystem administrator functionsqueriesreportsdata integrityCRM best practicesbusiness analysis
Soft Skills
verbal communicationwritten communicationinterpersonal skillscustomer focuscross-functional teamworkability to translate requirementsstrong business acumen
Certifications
Salesforce.com administrator certification