Senior Process Analyst – Logistics
3CON Consultoria e Sistemas
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
Tech Stack
About the role
- Act strategically in the analysis, design and transformation of IT processes, ensuring operational efficiency, scalability, governance and alignment with business objectives through continuous improvement and the use of technology
- Lead the mapping, analysis and redesign of complex IT processes
- Identify bottlenecks, risks and optimization opportunities in technological and operational processes
- Define and monitor IT process KPIs and SLAs
- Ensure compliance with frameworks and best practices
Requirements
- Minimum of 5 years’ experience in mapping, analyzing and improving corporate processes
- Experience in process automation projects
- Methodologies: BPM, Lean, Six Sigma
- Process modeling (BPMN 2.0)
- ITIL
- Modeling tools (Bizagi, Visio, etc.)
- Education: Bachelor’s degree in Information Technology, Engineering, Business Administration or related fields
- Knowledge of Logistics
- Desired Technical Requirements
- ITSM tools (ServiceNow, Jira Service Management, etc.)
- Process automation
- Behavioral Requirements
- Adaptability and flexibility
- Interpersonal intelligence
- Effective communication
- Influence and persuasion
Benefits
- Health insurance
- Dental insurance
- Meal allowance
- Life insurance
- Childcare assistance
- Support for dependents with disabilities
- Training programs
- Certification incentives
- Running/fitness incentives
- Partnerships with universities
- Partnerships with language schools
- Digital work environment
- TotalPass
- Use of cutting-edge technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingprocess analysisprocess improvementprocess automationBPMLeanSix SigmaBPMN 2.0ITIL
Soft Skills
adaptabilityflexibilityinterpersonal intelligenceeffective communicationinfluencepersuasion