Yardi Voyager Support Specialist – Systems Administrator

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Yardi Support Specialist managing client support for Yardi Voyager and related products in commercial real estate. Troubleshooting issues and optimizing client operations for effective Yardi implementation.

Posted 7/29/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Yardi Voyager and related applications, providing client-facing support and troubleshooting complex issues while managing system administration and configuration tasks. Strong analytical skills and a commitment to continuous learning are essential for optimizing real estate operations and enhancing client satisfaction.

Highest-signal resume keywords

Yardi Voyager ExpertiseComplex Issue TroubleshootingReal Estate Operations UnderstandingClient-Facing SupportAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Yardi VoyagerYardi ElevateCommercialCafeProcoreArgusVTSSystem AdministrationConfiguration ManagementData ValidationRegression Testing

Soft Skills

Client CommunicationAnalytical SkillsProblem-SolvingEnthusiasm for LearningFlexibility

Tools & Technologies

Ticketing SystemKnowledge BaseReporting ToolsIntegration Tools

Industry Keywords

Real Estate OperationsCommercial Property ManagementAccounting WorkflowsChange ManagementSupport Procedures

About the role

Key responsibilities & impact

Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS
Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication
Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work
Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities
Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues
Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution
Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles
Provide status updates, risks, and recommendations to project management, senior management, and clients as needed

Requirements

What you’ll need

Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
Ability to troubleshoot Yardi issues beyond basic front-end user questions.
Understanding of real estate operations, commercial property management, accounting workflows, or related business processes
Experience supporting end users, documenting issues, and communicating solutions clearly
Ability to manage multiple support requests and priorities in a client-facing environment
Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
Must demonstrate a genuine enthusiasm for learning and professional growth.
A strong desire and commitment to continuous learning are essential to this role
Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed

Benefits

Comp & perks

PTO
paid holidays
sick time
medical/dental/vision coverage
life and disability insurance options
401(k) with a 3% Safe Harbor employer contribution