1Password

UX Research Intern – Design & UX

1Password

internship

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Entry Level

Tech Stack

Go

About the role

  • Support user research studies by assisting in scoping, planning, scheduling, and note-taking during qualitative or mixed-method sessions
  • Assist with data synthesis and insight development by organizing observations, drafting early summaries, identifying emerging themes, and contributing to internal share-outs of findings
  • Contribute to participant recruitment by coordinating outreach to customers, internal employees, and third-party recruitment platforms (e.g., User Interviews), and helping manage logistics
  • Collaborate with the UX Research and Design teams as well as cross-functional partners in Product, Engineering, Marketing, and Go-To-Market to support ongoing initiatives and learn best practices for cross-disciplinary research
  • Develop familiarity with research resources and tools such as past studies, foundational research artifacts, competitor analysis, product analytics, and market research to support the team’s knowledge base

Requirements

  • Confidence: A willingness to take on new challenges, and see them through to completion.
  • Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from them).
  • Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
  • Teamwork: We work together, and succeed as a team!
  • Bonus points for: Direct experience with applying knowledge of human-centered design or UX principles (e.g., coursework or prior projects that demonstrate understanding of design thinking, customer journeys, or usability heuristics).
  • Direct experience with applying qualitative user research methods (user interviews, usability testing, concept/prototype testing, etc.) and/or lightweight quantitative user research methods (survey design and data analysis)
  • Direct experience with data visualization and/or storytelling (e.g., creating simple slides, charts, or visual frameworks in Google Slides, PowerPoint, or Figma to share research insights)
  • Direct experience working with user research and design tools such as: UserTesting, User Interviews, Qualtrics, Dovetail, Figma/FigJam, etc.
Benefits
  • Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
  • Company-wide wellness days (1 per quarter)
  • Employee-led inclusion and belonging programs and ERGs
  • Remote-first environment
  • Peer-to-peer recognition through Bonusly
  • 1Password University access and learning sessions
  • Monthly internship events and socials

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
qualitative user research methodsquantitative user research methodsdata visualizationstorytellinguser interviewsusability testingconcept testingprototype testingsurvey designdata analysis
Soft skills
confidencehumilitycuriosityteamwork